While we all strive to provide fantastic customer service to all of our clients, there may come a time when one of your clients gets angry at you and your company.
It’s a sucky part of doing business. I know when these instances happened to me, I could not help but take it personally.
So what do you do with an angry client? How can you make the situation better for both you and your customer?
Take a look at these suggestions, and think about this: What process can you put in place now to help you when a customer gets angry?
Preparing for the “worst case scenario” will make you feel more in control of the situation (which often leads to “cooler heads” and a more productive outcome):