Tag Archives: apology

How To Handle Social Media Complaints

While we all would love to think we can satisfy every customer in the world, the brutal reality of owning a business is that someone is bound to be unhappy with your product or service. And many times, these unhappy customers will voice their complaints on social media.

Getting a social media complaint can trigger a panicky reaction – and could lead you to make a mistake in your response. So, how do you handle social media complaints? By being prepared for them with a complaint policy!

How To Handle Social Media Complaints

Check out the two-step process below so you can create a complaint policy for your business. Continue reading