Tag Archives: complaints

How To Handle Social Media Complaints

While we all would love to think we can satisfy every customer in the world, the brutal reality of owning a business is that someone is bound to be unhappy with your product or service. And many times, these unhappy customers will voice their complaints on social media.

Getting a social media complaint can trigger a panicky reaction – and could lead you to make a mistake in your response. So, how do you handle social media complaints? By being prepared for them with a complaint policy!

How To Handle Social Media Complaints

Check out the two-step process below so you can create a complaint policy for your business. Continue reading

Do You Have Comment Guidelines?

Creating comment guidelines?

The more active you are on social media, the more success you will have with your personal brand. However, you run a slight risk of being exposed to people’s derogatory comments and complaints. Social media gives most people a false bravado, meaning they will say things on social media that they would not say to someone’s face. Sometimes, this translates to someone complaining about your service on your Facebook page, or trolling your blog and leaving inappropriate comments.

You can’t stop it from happening, but you can be prepared in case it does. The best way to prepare is to create your comment guidelines – a collection of scenarios that could happen on your social media accounts and guidelines for how you will respond. Continue reading