Tag Archives: customer service

The Wow Factor

I opened my mailbox the other evening to find a slender package, and as I pulled it out, I was in  immediate delight. Yes, I was excited to receive a package, but I was delighted because of how the sender covered the package with cut-out hearts and a handwritten inspirational message. How fun!

As soon as I got inside, I opened it. I knew what it was – I had ordered a “salvaged word” from artist, Colleen Attara – and I was eager to see her rendering. As soon as I got the package opened, a confetti of cut-out hearts streamed out, and I peered inside to find much more than my salvaged word.

The whole package was a cornucopia of art and love! Colleen included two gorgeous pieces of marketing collateral – her business card and a door hanger. She also included a smaller version of my “salvaged word,” plus a book mark with my word on it, plus a bonus greeting card for me to use.

I was delighted. I was happy. I was excited. And, I was wowed.

I was so wowed that I went to my Facebook Page and did a Facebook Live to share all of these goodies, making sure to tag Colleen’s Facebook page and include her web address.

And now I am writing a blog post with the story.

The Wow Factor. Jill Celeste, www.JillCeleste.com

This is what happens when you wow your customers.

Continue reading

Dealing With An Angry Client

While we all strive to provide fantastic customer service to all of our clients, there may come a time when one of your clients gets angry at you and your company.

It’s a sucky part of doing business. I know when these instances happened to me, I could not help but take it personally.

So what do you do with an angry client? How can you make the situation better for both you and your customer?

Take a look at these suggestions, and think about this: What process can you put in place now to help you when a customer gets angry?

Preparing for the “worst case scenario” will make you feel more in control of the situation (which often leads to “cooler heads” and a more productive outcome):

https://youtu.be/Sz78OyAf7CY&rel=0

Continue reading